I had once again ordered something from the US via my Shop and Ship Account from Aramex. Where in general I had no problems in the past with Aramex they recently make me go crazy.
I had a package landed in the New York Mailbox on the 15th.
Finding out the don’t know the address that I am using since a few years… Call me? Nope, lets send it back to Dubai… Suddenly the Delivery address is incomplete. The same address I am using on my Amazon account since years as well… At this stage I called them to ask if they are geniuses or completely stupid. They promised me the delivery the next day between 9 and 5. Perfect.
Well, again not exactly. Despite my family being home all day and having door bells on every floor they pretended to have tried it and nobody was home. Sure. I called them and asked why nobody tried at least to call me? No answer. They promised delivery the next day. Today. Great ! Or?
Today Aramex managed to send the package of which they know the destination already as somebody was supposedly here already back to Abu Dhabi. I called them and was still promised delivery today. Interesting. 2 hours after my call Aramex Mussafah has found out that my home is beyond their delivery area. The home that they have visited just yesterday but found nobody available to take the package from them! Seriously? – I called them again to be told they will deliver it tomorrow… Sadly no really trustworthy statement.
Aramex managed to get a package from New York to the UAE within 4 days. But was unable for another 6 days to delivery it within the UAE. I am living literally 15 km away from the Aramex main hub at the Maktoum Airport…. Disappointing would be a very positive description of this ordeal.
For me the future is DHL, more expensive but in the past I had no problems, where Aramex seems to get worse by the month….
Update 26.01.15: They made the impossible possible and delivered it today!