Dear Khidmah, you should change your slogan…

The place I am renting is under Khidmah Maintenance. While they had been quite OK in the beginning they are getting horrible living here now 4 months.

More than 3 weeks back i had lodged a complaint as our front doors door handle is loose and can be removed easily. The request was made on the 8th of June as you can see below.

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Unfortunately since then nothing has happened, follow up calls which promise that somebody will come the next working day are of course never happening…

I would not be too surprised as this is still the UAE and service lacks everywhere. Just the announcement they have on their website is just a complete overestimation of themselves.

khidmahjoke2On above screenshot of their website they have included 2 complete ridiculous statements.

  1. we are the Service  – no you are not. Good service is not what you deliver to your customers. Sadly. You should think of changing that.
  2. We serve exceptional people at an exceptional time. – If you mean that fixing a minor complaint within more than 26 days (and promised coming saturday now) is exceptional. Yes it is, exceptional poor.

I would suggest you get either your act together and get people working for your company that know how to get things done or you change your slogans. Here a suggestion:

  • Khidmah – You can be happy if we fixed your problem before your rental contract expires.
  • We are the Service – just kidding.

Founder and Editor in Chief of the Acme Blog. Loves Photograhy, Gadgets, Movies and Restaurants aside from Cars.

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