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  1. Hello Valued User,

    We are writing to you back in regards to the bad experience that you have faced in the regards to the order 2237844 for the item
    Canon 650D Kit with 18.55 mm Lens (Made in Japan). We would like to take this opportunity to sincerely apologize for the inconvenience caused and mishap on the order.

    We are currently trying to reach you on the registered mobile number on the site but there was no response on it hence our response being posted here for you. We would be delighted to have a word with you in regards to the action being taken against the non serious seller. Rest assured we have escalated and the entire account of the said seller is under investigation and we here at Souq.com assure you that we shall be taking this matter up seriously with him.

    In regards to the problems that you have had to face and waiting for the item to be delivered; we shall be crediting your existing account on Souq.com with AED 100 as compensation for the bad experience that you have had on the website.

    Please do not hesitate to contact us back in regards to the case or any other queries that you may have on the site and we assure you we shall do our best to assist and help resolve all problems.

    Thank you.

    Souq.com UAE

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